Adoption and Change Management (ACM) Services

Resistance to change is human nature. It's unrealistic to expect teams to use new tools or processes simply because they are there. That's why SHI's successful ACM strategies prioritize the people side of change.

Technology is only successful when its users change the way they work. This human-centric principle stimulates our commitment to the people side of change, where we provide the guidance and resources needed to help companies increase technology feature usage as well as employee satisfaction.

Speak to an ACM expert today

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SHI's Guide to Adoption and Change Management

In this guide, our ACM experts at SHI will review 5 key considerations, best practices, and pitfalls around supporting technology change, including what it takes to get buy-in that drives adoption and value across your organization.

Three core offerings designed to support technology change

Getting new systems deployed is exciting, but in many respects it's also where the real process to ensure success begins. SHI's ACM services provide end-to-end change management strategics through our three core offerings:

Change Managemen

Change Management

Craft strategies to win the heart and minds of your team through a tailored approach to the change journey.

Learning & Development

Learning & Development

Design, develop, and execute all stages of training with industry certified experts.

Learning Videos

Learning Videos

Create videos that support just in time learning and change management initiatives.

Benefits of a formalized ACM strategy

Implementing proven ACM strategies to support your digital transformation initiatives creates a better overall experience for internal staff, customers, and partners. Here are some of the top benefits to implementing a formalized ACM strategy:

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Engage impacted employees allowing them to be part of the solution

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Increase transparency of the change by removing fears of the unknown

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Allow for adoption risks to be identified earlier and mitigated

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Increase the value of your technology investment

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Take the stress out of change management

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Reduce employee churn rate

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Promote organizational optimism

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Increase employee skillsets

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Boost job satisfaction

Key reasons why organizational transformation projects fail

73%

of change-affected employees report experiences moderating to high levels of stress

62%

of employees don't like to leave their comfort zone

60%

of frontline managers don't understand why change is happening

29%

of employees say that poor communication is the reason why projects fail

Our adoption and change management methodology

From large-scale technology rollouts to software upgrades, our ACM methodology is designed to be agile yet structured enough to meet the needs or your organization's digital transformation. SHI's ACM methodology covers end-to-end strategies that will connect your teams to new technology.

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Why SHI for your adoption and change management?

For 30 years, our seasoned ACM experts have been helping customers replace uncertainty, confusion, and instability with confidence, clarity, and cohesion. Focused on fostering awareness, acceptance, and adoption of the many types of software running across your technology environment, working with SHI you can expect to:

  • Earn buy-in at every level, from end-users to management
  • Maximize your resources while mitigating risk
  • Reduce help desk tickets and support calls
  • Support end-users while they're training
  • Promote collaboration and continuity
People Working Together

Define your ACM strategy with SHI

Prioritizing adoption and change management is a necessity, not a luxury - and at SHI, ACM is a natural extension of our procurement, deployment and activation services.

Speak with an ACM expert at SHI today!

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